Terms & Conditions
Returns, refunds and/or cancellations are currently not allowed.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.
All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Support team by emailing firstname.lastname@example.org within 14 business days of the order’s delivery date or in-store purchase date. If authorized, domestic orders will be provided a prepaid shipping label.
After receiving the merchandise, we require up to 5 business days to process the exchange.
Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Astroids. Original shipping fees are not refundable, however a shipping label will be provided for domestic orders to return the merchandise. Only one prepaid shipping label will be provided per domestic order.
Please note: We do not accept international exchanges. We apologize for any inconvenience this may have caused.
You will receive tracking information once it becomes available. Please allow a few days for the tracking number to become active, so you can accurately track your package.
Please allow 7 – 10 business days for domestic orders.
Please allow 10 – 21 business days for international orders.
Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Astroids will not provide any form of refund nor reship the order.
In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email email@example.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.